Contact Greenworks
Need help with your Greenworks order, product question, account, shipping update, return, or exchange? Our support team is here to help you find the right next step.
Email Customer Support
For assistance, please email Greenworks customer support at:
We aim to respond within 24–48 hours during regular customer service hours.
Customer Service Hours
Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM.
Messages received outside these hours will be reviewed during the next available business period.
What to Include in Your Message
To help us assist you faster, please include your name, email address, order number if available, the product name or model if relevant, and a clear description of what you need help with.
Order Support
Contact us for help with order questions, order details, account assistance, or updates related to a recent purchase.
Shipping Support
Reach out if you need help understanding a shipping update, delivery status, or shipment-related question.
Returns & Exchanges
If you need return or exchange assistance, please contact us first so we can provide the correct next steps.
Product Questions
Ask us about Greenworks products, compatibility, product details, or choosing the right item for your needs.
Account Help
We can help with account-related questions, customer details, and general support requests connected to your shopping experience.
Contact Form Note
Use the contact form on this page if available, or email us directly with the details of your request.
Privacy Reassurance
Information shared with Greenworks customer support is used to review and respond to your request. Please avoid sending sensitive payment information through email or the contact form.
We’re Here to Help
Thank you for contacting Greenworks. Whether you have a question about an order, product, return, exchange, shipping update, or account issue, our team will review your message and respond as soon as possible.
