Shipping Policy
Greenworks offers Free Worldwide Shipping on eligible orders. Please review the details below for order processing, delivery timing, tracking updates, address changes, customs and taxes, and package support.
Free Worldwide Shipping
Greenworks provides Free Worldwide Shipping. Shipping charges are not added at checkout for eligible orders, and customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.
Order Processing Time
Orders are processed within 1–3 days after the order is placed and payment is confirmed.
During busy periods, order review, item preparation, or payment verification may affect when an order is ready to ship.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Delivery timing may vary depending on destination, order details, weather, local handling, or other carrier-related conditions.
Shipping Destinations
Greenworks offers Free Worldwide Shipping to customers around the world. Please enter complete and accurate delivery details at checkout to help avoid delays.
- Use your full name and complete delivery address.
- Include apartment, unit, suite, or building details when applicable.
- Provide a valid email address so order and tracking updates can be sent.
- Review your shipping information carefully before submitting your order.
Shipping Rates
Greenworks shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.
If such fees occur, they will be covered by us.
Tracking Information
After your order ships, tracking information will be provided when available.
Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.
Wrong or Incomplete Address
Please contact Greenworks customer support as soon as possible if you notice an incorrect or incomplete shipping address after placing your order.
Orders already processed or shipped may not be available for address changes. Greenworks is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.
Customs, Duties, Taxes, and Government Charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers do not need to pay separate customs duties, import taxes, brokerage fees, or other government charges for eligible Greenworks Free Worldwide Shipping orders.
Lost or Delayed Packages
If your tracking has not updated within the expected tracking update time, or your package appears delayed, please contact Greenworks customer support for assistance.
Include your order number, tracking number if available, and the email address used at checkout so we can review the issue.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible at [email protected].
Include your order number, a description of the damage, and clear photos of the packaging and item so our team can review the situation and provide the next steps.
Missing or Wrong Items
If your order is missing an item or you received the wrong product, contact Greenworks customer support promptly.
Please include your order number, product name, photos if relevant, and a clear description of the issue so we can review your request.
Contact Information
For shipping questions, tracking help, delivery updates, wrong address requests, damaged packages, or missing items, please contact Greenworks customer support:
Email: [email protected]
We’re Here to Help
Thank you for shopping with Greenworks. If you need help with shipping, tracking, delivery, customs, taxes, or package concerns, please contact us and our support team will review your request.
