Return Policy
Greenworks offers 30 Days Free Returns on eligible items. Please review the return requirements below and contact our customer service team before sending any item back.
30 Days Free Returns
Eligible Greenworks items may be returned within 30 days of delivery. To begin a return, customers must contact customer service first to receive the correct return instructions and return details.
Return Eligibility
To qualify for a return, the item must be within the 30-day return window and meet the condition requirements below.
- The item should be unused, clean, and in its original condition.
- All original packaging, manuals, accessories, parts, and included items should be returned together.
- Proof of purchase, order number, or purchase confirmation may be required.
- The return request must be approved by customer service before the item is sent back.
Item Condition
Returned items are inspected after they are received. Items that are used, damaged after delivery, missing parts, altered, or returned without the required details may not qualify for a full refund.
Please package the item carefully before returning it to help prevent damage during transit.
Non-Returnable Items
Some items may not be eligible for return. This may include:
- Items that have been used, installed, altered, or damaged after delivery.
- Items missing original packaging, accessories, manuals, parts, or included components.
- Products marked final sale or non-returnable at the time of purchase.
- Returns sent without contacting customer service first.
- Items that do not meet the return eligibility requirements after inspection.
How to Start a Return
Before sending any item back, please contact Greenworks customer service at [email protected].
Please include your name, order number, email address used at checkout, product name, reason for return, and photos if the item arrived damaged, incorrect, or incomplete.
Return Shipping Cost
Greenworks offers 30 Days Free Returns for eligible approved returns. Customer service will provide the correct return instructions after your request is reviewed.
Please do not send any item to an address found online or on a package label unless customer service has confirmed the return details for your specific request.
Refund Process
Once your returned item is received and inspected, your refund will be reviewed and processed if the return is approved.
Refund processing time is 3–15 days after the returned item is received and inspected. The exact timing may depend on your payment provider or financial institution.
Exchanges
If you need an exchange, please contact customer service first. Our team will review your request and provide the appropriate next steps based on item availability and return eligibility.
Please do not send an item back for exchange without receiving instructions from customer service.
Damaged or Wrong Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item, packaging, and any damaged or incorrect parts so we can review your request.
Final Sale Rules
Items clearly marked as final sale or non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless required by applicable consumer protection rules.
If you are unsure whether your item qualifies, contact Greenworks customer service before starting a return.
Contact Information
For return questions, refund updates, exchange requests, or help with a damaged or wrong item, please contact Greenworks customer service:
Email: [email protected]
We’re Here to Help
Thank you for shopping with Greenworks. If you need help with a return, exchange, damaged item, wrong item, or refund question, please contact us before sending anything back so we can guide you through the correct process.
